Birdeye is the top-rated reputation management and digital customer experience platform for local brands and multi-location businesses. Over 150,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.
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One of the first projects that I led at Birdeye was the Birdeye Chrome Extension to help our customers generate and capture leads from any webpage on the internet, send review requests and surveys with a single-click. It was built to be fast, lightweight (only 688KB), and secure. With features like auto contact info detection, caching, blocklists, and many more, it was quickly and widely adopted with over 600 downloads and being featured on the webstore for following the best technical practices.
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My team worked extensively on the Campaigns and Platform modules at Birdeye, developing new features, improvements and maintaining application stability. The streamlined issue reporting workflow within the organization helped our team to efficiently identify and fix bugs in the application within minutes of being reported.
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Our team helped land multiple clients with ACV over $50,000 by developing features listed in feature requests and improving the ones that already exist through comprehensive competitor analysuc and user experience surveys.
Working at Birdeye gives me an opportunity to develop and manage large scale applications, creating a big impact.